Terms of Service
1. Intro
By using our website, you agree to the following terms and conditions. Please read this document carefully.
LOCKEDIN3D with VAT no. 252541537 is owned by Carlos Martins with activity verified by the Portuguese “(AT) Autoridade Tributária e Aduaneira” does not have physical store but its registered in Lagoa de São Miguel N23 São João Ovar.
We are committed to making the terms and conditions of contracting and use as clear as possible. We want to provide all the necessary information about online transactions, from ordering to possible returns. Your online shopping experience is important to us, so we ask that you take a few minutes to read them. Remember to accept the terms and conditions each time you make a purchase, as they may be updated.
If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
This document covers information about the online account and distance contracts on the lockedin3d.com Website, as established by Decree-Law No. 24/2014 of February 14th. This includes the purchase of goods and services with or without creating an account on the lockedin3d.com Website.
For customer support, please contact us by email geral@lockedin3d.com by Instagram @lockedin3d or by phone +351 964 255 113 (Call to the national mobile network) , available from 10:00h to 19:00h, Monday to Friday (call to the national mobile network).
By purchasing a product at lockedin3d.com and creating an account, you accept the Online Account information and Terms and Conditions.
2. Modification of the Website and Terms and Conditions
LOCKEDIN3D has the right to modify the presentation, content and Terms and Conditions of the online website at any time without notice. However, rights acquired under contracts already concluded and in execution will be respected. These changes aim to improve the LOCKEDIN3D Website and the services offered to the User. If the User does not agree with the changes, he/she may choose to cease using the website lockedin3d.com.
3. Terms of Use of LOCKEDIN3D Website
LOCKEDIN3D.com may contain hyperlinks to other websites with useful information. The LOCKEDIN3D Online Account Terms and Conditions do not apply to these websites. When visiting other websites through the LOCKEDIN3D website, the User must accept the terms, conditions and privacy policy of those websites.
The User must be at least 18 years old to create an online account and make purchases on the LOCKEDIN3D website.
The User must use the LOCKEDIN3D website in accordance with applicable laws.
4. Property
All content and information on the LOCKEDIN3D Website is the property of LOCKEDIN3D or has been licensed to it. Therefore, the use, reproduction, copying and dissemination of logos, texts, images, videos and intellectual property by other means are subject to prior authorization from LOCKEDIN3D.
The Customer must comply with the contractual and legal conditions applicable to the products sold on the LOCKEDIN3D Website. This includes respect for intellectual rights, copyright and related rights, as well as personal use rights that regulate copies, reproduction, rental, among others. LOCKEDIN3D cannot be held responsible for improper use of these products.
5. User Account
To enjoy all the benefits of LOCKEDIN3D online account, simply access the LOCKEDIN3D website and create a user account. Fill in the electronic form with your personal details, following the instructions at each stage. While not mandatory, it is recommended to create an account before placing an order to purchase LOCKEDIN3D products.
6. Payment Methods
LOCKEDIN3D website offers a variety payment options for customers convenience:
– MBWAY, PAYSHOP,
– [MB] MULTIBANCO,
– CREDIT/DEBIT CARD,
– PAYPAL
Conditions of Purchases
1. Product Availability
Some products at LOCKEDIN3D website are made by order due to customization’s that Users may require to certain products, however, some products are already available to order in limited stock. If a stockout occurs after payment has been made, LOCKEDIN3D will inform the Customer to reschedule delivery when the product is available or refund within a maximum period of 7 days from notification of unavailability.
2. Product Information
LOCKEDIN3D provides detailed information about products, including essential features and material used, accompanied by photographs or videos illustrating the products. This information is presented clearly on each product or service page, following the market standards.
LOCKEDIN3D clearly displays on its website the total price of each product or service, and in the checkout page are included fees, taxes, additional shipping costs and other applicable expenses depending on the country the User buys from. LOCKEDIN3D is not responsible for errors of computer, manual, technical or other origin, which result in significant and unforeseen changes in the prices indicated on the LOCKEDIN3D website. If an exorbitant or manifestly ridiculous price occurs due to such errors, the purchase will be considered invalid and cancelled, and the Customer will be informed.
3. Deliver Costs
Additional charges may apply to the shipping of the product purchased on the LOCKEDIN3D Website, in addition to the total price of the selected products. The Customer will be informed of these charges, where applicable, and of the total price before confirming the order. LOCKEDIN3D reserves the right to change the prices of these charges at any time, maintaining the rates and prices agreed upon at the time of the order.
4. Order Processing
The order is processed after payment confirmation, the Customer will receive by email a confirmation of the purchase with respective Order Number. When the product is printed, finished and ready to be shipped, another email will be sent to the customer confirming the product was shipped with the Tracking Number of the order.
This process takes about 3 days after the purchase.
Invoice is sent by email and also sent in printed form with the shipped product in the box.
5. Order Cancellation
The Customer may request cancellation up to 30 minutes after the purchase by contacting Customer Support at geral@lockedin3d.com
6. Right of Rejection / Returns
The customer has the right to terminate the contract within 14 days from the date of the contract’s conclusion.
If the customer wishes to terminate the contract, they may do so by sending an email to geral@lockedin3d.com or by filling out the free resolution form model attached to the aforementioned Decree-Law no. 24/2014 . The customer must return the product with any gifts that accompanied the main product.
Refunds are paid within a maximum period of 14 days after receiving the returned order accompanied by the purchase invoice.
The refund will be made using the same payment method the customer used for the initial payment, unless expressly agreed otherwise.
Any refund procedure will be processed in accordance with the legislation in force in Decree-Law No. 24/2014.
If a return is not being done because of a mistake on our part the buyer is liable for shipping costs.
7. Alternative Dispute Resolution (ADR)
In case of a dispute, you may resort to one of the following Consumer Dispute Resolution Entities (Portugal):
- CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo Rua D. Afonso Henriques, 1
4700-030 Braga
www.cniacc.pt - CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve Edifício Ninho de Empresas – Estrada da Penha – 3º andar, sala 26
8005-131 Faro
www.consumidoronline.pt - Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra Av. Fernão Magalhães, n.º 240, 1º
3000-172 Coimbra
www.centrodearbitragemdecoimbra.com - Centro de arbitragem de Conflitos de Consumo de Lisboa Rua dos Douradores, 116, 2º
1100-207 Lisboa
www.centroarbitragemlisboa.pt - Centro de Arbitragem de Conflitos de Consumo da Madeira Rua Direita, n.º 27, 1.º andar
9050-405 Funchal
www.madeira.gov.pt/cacc - Centro de Informação de Consumo e Arbitragem do Porto Rua Damião de Góis, 31 – Loja 6
4050-225 Porto
www.cicap.pt - Centro de Arbitragem de Conflitos de Consumo do Vale do Ave Rua Capitão Alfredo Guimarães, n.º 1
4800-019 Guimarães
www.triave.pt - Centro de Arbitragem da Universidade Autónoma de Lisboa Rua de Santa Marta, n.º 43E, 1º C
1150-293 Lisboa
arbitragem.autonoma.pt - Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo) BRAGA: Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé)
4700 – 030 Braga
VIANA DO CASTELO: Av. Rocha Paris, nº 103 (Edifício Vila Rosa)
4900 – 394 Viana do Castelo
www.ciab.pt
Last time updated: September 12, 2024