Contact

Get in touch

Contact LOCKEDIN3D for a custom piece, a quote to print your own 3D files, help with an existing order or any other question. Choose the type of request and we will reply by email.

01Type of request

Choose a type of request to continue.

FAQ

Before you ask

The questions we hear most often. If yours isn't here, write to us through the form above and we'll reply by email.

FAQ · 01 / 06

Every piece we make is meant to be kept, displayed and enjoyed for years. We pair 3D printing with hand finishing, so what reaches your home is an object with character, not another mass produced item.

  • Exclusive designsShapes and finishes that stand apart from what you'll find in other shops.
  • Hand-painted detailsDetails painted one by one, giving every piece an identity of its own.
  • SustainabilityWe work with sustainable materials and keep production waste to a minimum.
LOCKEDIN3D, Portugal

FAQ · 02 / 06

We don't limit ourselves to a fixed list of materials. For every product, we choose the material that suits it best, whether it needs fine detail, strength or flexibility.

You'll find the exact material used in each piece on its product page, next to the key specs. Selected details are then painted by hand, giving every piece its own character.

LOCKEDIN3D, Portugal

FAQ · 03 / 06

We keep our production efficient and, because we work only online, we don't carry the costs of a physical shop.

Those savings go into the price you pay, never into cutting corners on quality.

LOCKEDIN3D, Portugal

FAQ · 04 / 06
  • Made to orderEvery piece is made for you, with an estimated 2 to 3 days of production.
  • Next-day dispatchWhen the piece is in stock, we ship it the next day.
  • Tracked shippingEvery order ships with a tracking number, so you can follow it and see where it is at any time.
  • A phone number helpsWe recommend adding a phone number at checkout, in case the carrier needs to reach you.

If you're not available to receive your order, the carrier may try to deliver it again the next day or leave a notice so you can collect it from a nearby pickup point.

LOCKEDIN3D, Portugal

FAQ · 05 / 06

If the parcel arrives dented or openWe recommend opening it in front of the courier. If the piece is broken, refuse the delivery straight away: once a damaged parcel has been accepted, there is very little we can do.

If the packaging arrived intact but you find the piece broken after opening it at home, contact us at geral@lockedin3d.com with:

  • 1Your order number
  • 2Photos or videos of the damaged piece, taken as soon as you unpacked it
  • 3The date and time your order was delivered
  • 4A short description of what caused the damage, if you know

If everything is in order and the damage was accidental, we'll send you a brand new piece, free of charge. We want you to be happy with what you bought, and not left with a broken piece.

LOCKEDIN3D, Portugal

FAQ · 06 / 06

Absolutely. If you have an idea, we'd be glad to make it real.

Custom work takes extra time and resources, so it usually costs a little more than a piece from the collection. We always do our best to keep the price fair. Tell us about your idea through the contact form and we'll send you a personal quote.

LOCKEDIN3D, Portugal
v0.7 ← Homepage